Refund policy

You may return products to receive a prompt, courteous refund or exchange within 14 days of delivery of products. Products returned after 14 days are subject to a 20% restocking fee. Returns or exchanges over 30 days will not be processed.

Product must be in new condition, the original un-opened packaging and appropriate for resale. Only one opened package of any product or similar product is eligible for return. All others of the same or similar product(s) must be in the original un-opened packaging for refund. Online courses are not refundable once access is granted.

You must receive a Return Authorization Number (RA#) from Kent Health Systems prior to sending your return. Items returned without a RA# printed on the outside of the shipping box will not be received or returned to the customer.

Shipping and insurance fees for products returned and or exchanged are the responsibility of the customer.

To return or exchange your product:

1. Inspect your return. Make sure that all items are un-opened and in the original packaging.

2. Contact Kent Health Systems customer service at 386.574.5600 to receive a Return Authorization Number (RA#). You MUST write the RA# on the outside of the shipping box. Include a copy of your invoice or packing slip in the return. This expedites the return process.

3. Package your return in the original or a sturdy carton and properly cushioned to ensure no damage upon return shipment. If items are received damaged there will be no credit issued.

4. Send returns with tracking and insured via United States Postal Service USPS, United Parcel Service UPS or Federal Express FedEx addressed to:
Kent Health Systems
1882 Marysville Drive
Deltona, Florida 32725
United States
386.574.5600

Please keep a record of the shipment until you have received credit or replacement merchandise.